Analyzing methods for improved management of workflow in an outpatient pharmacy setting.

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  • Additional Information
    • Subject Terms:
    • NAICS/Industry Codes:
      446110 Pharmacies and Drug Stores
    • Abstract:
      Purpose. The results of a workflow analysis at a large central outpatient pharmacy are reported, with theoretical modeling of potential efficiencies attainable through workflow enhancements. Summary. In keeping with concepts of "lean health care," a time-motion analysis was conducted at a central outpatient pharmacy that dispenses an average of 250 prescriptions per day. Through direct observation over an eight-week period, pharmacists' dispensing-oriented activities were categorized as either value-added (i.e., centered on direct pharmacist-patient contact and, hence, providing increased value to the patient) or non-value-added. The workflow analysis suggested opportunities to derive more value from pharmacists' time by shifting their efforts away from non-value-added activities (i.e., technical dispensing functions) toward value added activities: engagement of patients on entry into the pharmacy, pharmacist order verification, and patient counseling. The theoretical application of two models of enhanced workflow indicated that model A (expansion of pharmacy technicians' standard duties to include prescription preparation, stock-container retrieval, and prescription processing) could reduce pharmacists' non-value-added time by about 55%, or more than six minutes per prescription, with an even greater (74%) potential reduction offered by model B (technician performance of checkout procedures in addition to expanded standard duties). Although the research site was atypical in its high staffing level relative to prescription volume, the findings suggest that similar workflow enhancements might be applicable in a range of community practice settings. Conclusion. Through analysis of existing workflow in an outpatient pharmacy, opportunities to optimize the use of value added pharmacist time in the dispensing process were identified. Am J Health-Syst Pharm. 2012; 69:966-71 [ABSTRACT FROM AUTHOR]
    • Abstract:
      Copyright of American Journal of Health-System Pharmacy is the property of Oxford University Press / USA and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
    • Author Affiliations:
      1Manager, Ambulatory Pharmacy Services, WakeMed Health & Hospitals, Raleigh, NC
    • ISSN:
      1079-2082
    • Accession Number:
      10.2146/ajhp110389
    • Accession Number:
      76576074
  • Citations
    • ABNT:
      JENKINS, A.; ECKEL, S. F. Analyzing methods for improved management of workflow in an outpatient pharmacy setting. American Journal of Health-System Pharmacy, [s. l.], v. 69, n. 11, p. 966–971, 2012. DOI 10.2146/ajhp110389. Disponível em: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=asn&AN=76576074&custid=s8280428. Acesso em: 5 dez. 2019.
    • AMA:
      JENKINS A, ECKEL SF. Analyzing methods for improved management of workflow in an outpatient pharmacy setting. American Journal of Health-System Pharmacy. 2012;69(11):966-971. doi:10.2146/ajhp110389.
    • APA:
      JENKINS, A., & ECKEL, S. F. (2012). Analyzing methods for improved management of workflow in an outpatient pharmacy setting. American Journal of Health-System Pharmacy, 69(11), 966–971. https://doi.org/10.2146/ajhp110389
    • Chicago/Turabian: Author-Date:
      JENKINS, ALEX, and STEPHEN F. ECKEL. 2012. “Analyzing Methods for Improved Management of Workflow in an Outpatient Pharmacy Setting.” American Journal of Health-System Pharmacy 69 (11): 966–71. doi:10.2146/ajhp110389.
    • Harvard:
      JENKINS, A. and ECKEL, S. F. (2012) ‘Analyzing methods for improved management of workflow in an outpatient pharmacy setting’, American Journal of Health-System Pharmacy, 69(11), pp. 966–971. doi: 10.2146/ajhp110389.
    • Harvard: Australian:
      JENKINS, A & ECKEL, SF 2012, ‘Analyzing methods for improved management of workflow in an outpatient pharmacy setting’, American Journal of Health-System Pharmacy, vol. 69, no. 11, pp. 966–971, viewed 5 December 2019, .
    • MLA:
      JENKINS, ALEX, and STEPHEN F. ECKEL. “Analyzing Methods for Improved Management of Workflow in an Outpatient Pharmacy Setting.” American Journal of Health-System Pharmacy, vol. 69, no. 11, June 2012, pp. 966–971. EBSCOhost, doi:10.2146/ajhp110389.
    • Chicago/Turabian: Humanities:
      JENKINS, ALEX, and STEPHEN F. ECKEL. “Analyzing Methods for Improved Management of Workflow in an Outpatient Pharmacy Setting.” American Journal of Health-System Pharmacy 69, no. 11 (June 2012): 966–71. doi:10.2146/ajhp110389.
    • Vancouver/ICMJE:
      JENKINS A, ECKEL SF. Analyzing methods for improved management of workflow in an outpatient pharmacy setting. American Journal of Health-System Pharmacy [Internet]. 2012 Jun [cited 2019 Dec 5];69(11):966–71. Available from: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=asn&AN=76576074&custid=s8280428