Digital leadership role in developing business model innovation and customer experience orientation in industry 4.0

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  • Additional Information
    • Publication Information:
      Growing Science, 2019.
    • Publication Date:
      2019
    • Abstract:
      Industry 4.0 brings a new challenge for incumbent firms to anticipate new business model offered by emerging entries. The digital transformation is required by incumbent to develop innovation on product and service business model based on customer experience orientation. To support this transformation, strong digital leader is important to assure the development of this transformation. The study on the role of digital leadership on business model innovation and customer experience has not been explored, significantly, Hence, this research aims at assessing the role of digital leadership, whether it directly or indirectly influences the customer experience orientation in developing business model innovation. This study was conducted through survey to 88 senior leader respondents from Indonesia telecommunication firms, in which Smart-PLS application was used to analyze the data. The result show that digital leadership had direct and indirect impacts on customer experience orientation in developing business model innovation. The practical implications of these findings are recommended for the senior leader of management of telecommunications industries in In-donesia to strengthen digital leadership capability in conjunction with the development of business model innovation and customer experience orientation. Further research can be explored by expand-ing the sample, industry, statistical application and longitudinal study.
    • File Description:
      electronic resource
    • ISSN:
      1923-9335
      1923-9343
    • Relation:
      http://www.growingscience.com/msl/Vol9/msl_2019_162.pdf; https://doaj.org/toc/1923-9335; https://doaj.org/toc/1923-9343
    • Accession Number:
      10.5267/j.msl.2019.6.015
    • Rights:
      Journal Licence: CC BY
    • Accession Number:
      edsdoj.491cbd463c6451abb70669bd6a8f499
  • Citations
    • ABNT:
      LEONARDUS W.W. MIHARDJO et al. Digital leadership role in developing business model innovation and customer experience orientation in industry 4.0. Management Science Letters, [s. l.], n. 11, p. 1749, 2019. Disponível em: . Acesso em: 17 set. 2019.
    • AMA:
      Leonardus W.W. Mihardjo, Sasmoko Sasmoko, Firdaus Alamsjah, Elidjen Elidjen. Digital leadership role in developing business model innovation and customer experience orientation in industry 4.0. Management Science Letters. 2019;(11):1749. doi:10.5267/j.msl.2019.6.015.
    • APA:
      Leonardus W.W. Mihardjo, Sasmoko Sasmoko, Firdaus Alamsjah, & Elidjen Elidjen. (2019). Digital leadership role in developing business model innovation and customer experience orientation in industry 4.0. Management Science Letters, (11), 1749. https://doi.org/10.5267/j.msl.2019.6.015
    • Chicago/Turabian: Author-Date:
      Leonardus W.W. Mihardjo, Sasmoko Sasmoko, Firdaus Alamsjah, and Elidjen Elidjen. 2019. “Digital Leadership Role in Developing Business Model Innovation and Customer Experience Orientation in Industry 4.0.” Management Science Letters, no. 11: 1749. doi:10.5267/j.msl.2019.6.015.
    • Harvard:
      Leonardus W.W. Mihardjo et al. (2019) ‘Digital leadership role in developing business model innovation and customer experience orientation in industry 4.0’, Management Science Letters, (11), p. 1749. doi: 10.5267/j.msl.2019.6.015.
    • Harvard: Australian:
      Leonardus W.W. Mihardjo, Sasmoko Sasmoko, Firdaus Alamsjah & Elidjen Elidjen 2019, ‘Digital leadership role in developing business model innovation and customer experience orientation in industry 4.0’, Management Science Letters, no. 11, p. 1749, viewed 17 September 2019, .
    • MLA:
      Leonardus W.W. Mihardjo, et al. “Digital Leadership Role in Developing Business Model Innovation and Customer Experience Orientation in Industry 4.0.” Management Science Letters, no. 11, 2019, p. 1749. EBSCOhost, doi:10.5267/j.msl.2019.6.015.
    • Chicago/Turabian: Humanities:
      Leonardus W.W. Mihardjo, Sasmoko Sasmoko, Firdaus Alamsjah, and Elidjen Elidjen. “Digital Leadership Role in Developing Business Model Innovation and Customer Experience Orientation in Industry 4.0.” Management Science Letters, no. 11 (2019): 1749. doi:10.5267/j.msl.2019.6.015.
    • Vancouver/ICMJE:
      Leonardus W.W. Mihardjo, Sasmoko Sasmoko, Firdaus Alamsjah, Elidjen Elidjen. Digital leadership role in developing business model innovation and customer experience orientation in industry 4.0. Management Science Letters [Internet]. 2019 [cited 2019 Sep 17];(11):1749. Available from: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsdoj&AN=edsdoj.491cbd463c6451abb70669bd6a8f499&custid=s8280428