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What Cost Knowledge Management? The Example of Infosys

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  • Additional Information
    • Publication Information:
      Wiley, 2013.
    • Publication Date:
      2013
    • Collection:
      Status = Published
      Subject = F. Management.: FZ. None of these, but in this section.
      Subject = I. Information treatment for information services: ID. Knowledge representation.
      Subject = I. Information treatment for information services: IE. Data and metadata structures.
      Type = Journal article (Print/Paginated)
      Countries = EUROPE: France
    • Abstract:
      The term knowledge management (KM) first came to prominence in the late 1990s. Although initially dismissed as a fad, KM continues to be featured in articles concerning business productivity and innovation. And yet, clear-cut examples that demonstrate the success of KM are few and far between. A brief examination of the history of KM explores the reasons for this and looks at some of the assumptions about what KM can achieve. A subsequent analysis of the experiences of Infosys with KM shows that for KM to be successful, organizational leaders need to engage in a continuous process of modification and maintenance. Although KM initiatives can be made to yield worthwhile returns over an extended period, there are often substantial ongoing costs associated with them.
    • File Description:
      text
    • Accession Number:
      10.1002/joe.21480
    • Accession Number:
      10.1002/joe.21480
    • Rights:
      cc_by_nc_nd
    • Accession Number:
      edseli.20340