Non-Academic Support Services and University Student Experiences: Adopting an Organizational Theory Perspective

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  • Source:
    Studies in Higher Education, v43 n9 p1692-1706 2018. 15 pp.
  • Accession Number:
    http://dx.doi.org/10.1080/03075079.2017.1287168
  • Language:
    English
  • Publication Type:
    Journal Articles; Reports - Research
  • Additional Information
    • Author(s):
      Dominguez-Whitehead, Yasmine
    • Availability:
      Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
    • Peer Reviewed:
      Y
    • ISSN:
      0307-5079
    • Subject Terms:
      Foreign Countries, College Students, Student Personnel Services, Student Experience, Organizational Theories, Student Satisfaction, Helping Relationship, Antisocial Behavior, Verbal Communication, Interpersonal Relationship
    • Subject Terms:
      South Africa
    • Abstract:
      Recent and continuous transformation efforts at South African universities and the varied challenges facing higher education make it increasingly important to undertake an examination of student experiences that extend beyond the academic realm. This paper presents findings on non-academic support services, as experienced by students. The study was conducted at two South African universities and is grounded within an organizational theory perspective. The data indicate that students' interactions with those charged with providing non-academic services are characterized by substandard services. Participants' reports are analyzed and the findings indicate that participants critically construct explanations for the substandard services received. Three overarching themes are considered in accounting for substandard non-academic support services: (1) personal, (2) institutional, and (3) interpersonal. The findings are discussed with respect to implications and recommendations for university management and administration.
    • Abstract:
      As Provided
    • Number of References:
      62
    • Physical Description:
      15
    • Education Level:
      Higher Education
    • Journal Code:
      SEP2018
    • Publication Date:
      2018
    • Accession Number:
      EJ1188103
  • Citations
    • ABNT:
      DOMINGUEZ-WHITEHEAD, Y. Non-Academic Support Services and University Student Experiences: Adopting an Organizational Theory Perspective. Studies in Higher Education, [s. l.], v. 43, n. 9, p. 1692–1706, 2018. Disponível em: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1188103&custid=s8280428. Acesso em: 10 dez. 2019.
    • AMA:
      Dominguez-Whitehead Y. Non-Academic Support Services and University Student Experiences: Adopting an Organizational Theory Perspective. Studies in Higher Education. 2018;43(9):1692-1706. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1188103&custid=s8280428. Accessed December 10, 2019.
    • APA:
      Dominguez-Whitehead, Y. (2018). Non-Academic Support Services and University Student Experiences: Adopting an Organizational Theory Perspective. Studies in Higher Education, 43(9), 1692–1706. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1188103&custid=s8280428
    • Chicago/Turabian: Author-Date:
      Dominguez-Whitehead, Yasmine. 2018. “Non-Academic Support Services and University Student Experiences: Adopting an Organizational Theory Perspective.” Studies in Higher Education 43 (9): 1692–1706. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1188103&custid=s8280428.
    • Harvard:
      Dominguez-Whitehead, Y. (2018) ‘Non-Academic Support Services and University Student Experiences: Adopting an Organizational Theory Perspective’, Studies in Higher Education, 43(9), pp. 1692–1706. Available at: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1188103&custid=s8280428 (Accessed: 10 December 2019).
    • Harvard: Australian:
      Dominguez-Whitehead, Y 2018, ‘Non-Academic Support Services and University Student Experiences: Adopting an Organizational Theory Perspective’, Studies in Higher Education, vol. 43, no. 9, pp. 1692–1706, viewed 10 December 2019, .
    • MLA:
      Dominguez-Whitehead, Yasmine. “Non-Academic Support Services and University Student Experiences: Adopting an Organizational Theory Perspective.” Studies in Higher Education, vol. 43, no. 9, Jan. 2018, pp. 1692–1706. EBSCOhost, search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1188103&custid=s8280428.
    • Chicago/Turabian: Humanities:
      Dominguez-Whitehead, Yasmine. “Non-Academic Support Services and University Student Experiences: Adopting an Organizational Theory Perspective.” Studies in Higher Education 43, no. 9 (January 1, 2018): 1692–1706. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1188103&custid=s8280428.
    • Vancouver/ICMJE:
      Dominguez-Whitehead Y. Non-Academic Support Services and University Student Experiences: Adopting an Organizational Theory Perspective. Studies in Higher Education [Internet]. 2018 Jan 1 [cited 2019 Dec 10];43(9):1692–706. Available from: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1188103&custid=s8280428