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Academic Journal

Linking employee, customer, and business results: a study in the hotel industry

  • Source: In: Total Quality Management and Business Excellence. (Total Quality Management and Business Excellence, 27 September 2019,

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Academic Journal

New evidence on the origins of quality circles

  • Source: In: Total Quality Management and Business Excellence. (Total Quality Management and Business Excellence, 27 September 2019,

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Academic Journal

Linking operation plans to business objectives using QFD

  • Source: In: Total Quality Management and Business Excellence. (Total Quality Management and Business Excellence, 2 January 2019,

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Academic Journal

Business excellence for SMEs: motives, obstacles, and size-related adaptations

  • Source: In: Total Quality Management and Business Excellence. (Total Quality Management and Business Excellence, 2 January 2019,

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Academic Journal

Benchmarking healthcare logistics processes–a comparative case study of Danish and US hospitals

  • Source: In: Total Quality Management and Business Excellence. (Total Quality Management and Business Excellence, 2 January 2019,

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Academic Journal

The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM

  • Source: In: Total Quality Management and Business Excellence. (Total Quality Management and Business Excellence, 2 January 2019,

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Academic Journal

The roles of quality departments and their influence on business results

  • Source: In: Total Quality Management and Business Excellence. (Total Quality Management and Business Excellence, 2019)

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Academic Journal

Business excellence measurement: a literature analysis (1990–2016)

  • Source: In: Total Quality Management and Business Excellence. (Total Quality Management and Business Excellence, 2019,

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Academic Journal

Achieving business excellence through self-assessment for personal and professional excellence

  • Source: In: Total Quality Management and Business Excellence. (Total Quality Management and Business Excellence, 10 November 2018,

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Academic Journal

Integration of the ISO 9001 QMS with the company’s IT business system

  • Source: In: Total Quality Management and Business Excellence. (Total Quality Management and Business Excellence, 29 July 2018,

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